Delivery Policy

After donating online, you will receive an email receipt from us containing your donation details. We will normally confirm receipt of your donation within a few minutes of donating. If you have any questions about your donation or receipt please contact us at [email protected]

Refund & Returns Policy

Any request for a refund of contributions already donated to the Diplomacy Training Program (DTP) by a donor will be considered and determined on a case by case basis. Refunds will be returned to the bank account originally debited. Requests for refunds should be sent to [email protected]

When a request for a refund is received, an assessment of the reason given for the refund request will be undertaken by DTP staff. The following reasons will usually be considered favourably:

  • An error has been made by DTP;
  • A donor’s banking details are fraudulently obtained and used;
  • DTP has received a donor’s details in error;
  • A donor has previously requested that regular debits be cancelled, however the debits have continued. The refund will be to the maximum of the last debit amount unless a donor can provide proof of the original cancellation request; and
  • DTP may refund on grounds on financial hardship – however this will be to the maximum of the last debit amount.

Where a situation does not meet the above criteria the DTP staff will consult with the Executive Director to resolve the matter.

In all instances the Diplomacy Training Program will not refund donations past the previous tax year, unless there are special circumstances that are agreed to by the Executive Director.

If a donor is not satisfied with the outcome of the decision to refund, a further request can be escalated to the DTP Board by letter or e-mail.

If the issue is still not resolved to the satisfaction of a donor the issue may be further escalated to the Executive Director. The Executive Director may, depending on the nature of the complaint, also utilise other resources, both internal and external, to assist in the resolution of the issue. However in all cases every effort will be undertaken to resolve the issue internally.

Depending on the nature and possible financial implications of the refund issue, staff members nominated in this process may decide at their discretion, but with notification of other members, to escalate immediately to the DTP Board or the Executive Director.

If it is agreed that a refund is to be made, a donor will be refunded within five working days of the decision.